We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it.  We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives…

1. Size / Measurements
2. Condition of Garment
3. How to Order
4. Payment Methods
5. Delivery Charges and Time Frames.
6. Security Measures
7. Returns Policy
8. Product and Service Guarantees
9. Privacy Information
10. How we can be Contacted

Size and Measurements

Petite     = size 6
Small     = sizes 8-10
Medium = sizes 12-14
Large     =  sizes 16+

But, as this is a guideline only please check measurements on each individual garment.  With flat measurements don't forget to leave some room for movement - a good idea is to measure something similar in your own wardrobe. 

If you need any more measurements we would be only too happy to get the tape measure out - just send us an email to let us know what extra measurements you require.

Condition of Garment

All items sold at fusion clothing are given one of four conditions; new, excellent, very good or vintage.

New means exactly that, the item is brand new, it has never been used.
Excellent means that although the item may have been used in is top condition (very close to new).
Very good means that although the item is recycled it is in very good condition; that is no marks, pulls, tears, piling, etc.
Vintage by its very nature usually means that the item has been used. Although we are quite particular about what vintage items we take for resale all vintage items are as described. If you have any questions about any item please contact us here at fusion clothing.

How to Order

To place an order on this web site is a simple manner of browsing the products until you find what you are looking for.  If a product can be purchased, an "Add to Cart" or "Purchase Button" will appear next to the product.  By clicking this button you can add as many items as you like into your cart before clicking on a "Checkout" link or button to finalise your purchase.

Payment Methods we Accept

You have several options on how you can pay for your purchase.  They include

Credit Card:
We accept Visa Card and Master Card.  We accept these details via our SECURE order page.

Direct Deposit:
Where we offer direct deposit as a payment option we will email you our direct deposit details on confirmation of your purchase.  We will then await confirmation that your payment has been made before shipping your order.

Delivery Charges and Time Frames

Delivery Charges

We offer FREE Delivery on all our purchases across Australia.  If ordering from overseas we apply a standard charge of $15.00 .  Where the actual charge exceeds this by more than $5.00 we will contact you and ask if you are happy to pay the additional postage fees. 

Delivery Time Frames
Our delivery turn around time ranges from 1 day to 7 days depending on your location.  We process orders Monday to Friday and endeavour to ship the same day or the following day from when we receive your order. 

Security Measures

We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe.  Please visit our security page to read more about how to tell when it is safe to enter your payment details.

Returns Policy

Due to the nature of the product we supply, we only provide returns in limited situations where there was a problem with the product at the time it was delivered to you.  We need to be notified of this within 3 days of your purchase arriving. 

In these instances, please contact us immediately to discuss your order.

In Australia: For Australia Post posted items, please keep the original packaging until you are satisfied with your purchase.  If there is a problem you can repack the item and write RETURN TO SENDER on the packaging.   This will avoid additional postal charges to you.

Product and Service Guarantees

If you have a problem with your purchase, then we want to know about it so we can rectify the situation.  We are happy to replace your order or provide a full refund where the product did not arrive in new and working condition. 

We will honour the manufacturer’s warranty as stated on the product and assist you in making any warranty claims

Privacy Information

We have a comprehensive online privacy policy that is explained on another page.  Please view our Privacy Policy Here.

How we can be contacted

We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems.  Our full contact details including postal/physical address phone, fax and email addresses can be found on the contact page.

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